Mobile Application
Developed and managed in-house by our dedicated development team, the Right Side Up mobile application is designed to adapt quickly to operational and customer requirements. Its direct integration with our server and cloud infrastructure enables secure, real-time data transfer throughout the delivery process.
- Developed and managed in-house for greater control, flexibility and continuous improvement.
- Real-time delivery updates provide immediate visibility throughout the delivery journey.
- Direct server and cloud integration ensures information is transferred securely and instantaneously.
- Live tracking and status updates keep customers informed as deliveries progress.
- Sign-on-glass proof of delivery allows recipients to confirm delivery directly on the mobile device.
- Instant digital POD generation automatically creates a PDF document once the delivery is completed.
- Immediate POD availability allows the signed document to be downloaded as soon as the delivery is concluded.
- Rapid system adaptation enables our developers to implement changes as operational needs evolve.
System Integration
Our systems are developed and managed in-house by a dedicated on-site development team, giving us greater control, flexibility and speed when integrating with customer platforms. This allows us to respond quickly to operational requirements and establish reliable data connections with minimal disruption.
- Dedicated on-site development team provides direct technical support and faster response times.
- In-house system management gives us greater control over integration, development and ongoing improvements.
- WMS integration capability allows us to connect with a wide range of existing warehouse management systems.
- Flexible API connectivity enables integration with unfamiliar or customised systems.
- Fast integration turnaround times support our performance-driven approach and help establish data connectivity as quickly as possible.
- Continuous support infrastructure ensures systems remain stable, supported and operational.
- Offline operational capability allows our internal teams to continue working when connectivity is unavailable.
- Automatic data synchronisation updates system information once the connection is restored, helping prevent operational delays.
| Platform / Method | Collection Info | Delivery Info | Proof of Delivery | Tracking / History Events | Billing Info |
|---|---|---|---|---|---|
| Web Services | Receive | Receive | Send / Receive | Send | Send |
| Web API | — | — | — | Send | Send |
| Parcel Perfect | — | Receive | Send | Send | Send |
| SAP | Receive | Receive | Send | Send | Send |
| Freight Focus Integration | — | Receive | Send | — | — |
| CSV / Excel Documents | — | Receive | Send / Receive | Send | — |
| Text Files | — | Receive | Send / Receive | Send | — |
Dedicated Service
At Right Side Up Distribution, our clients are never treated as just another account number. Instead of operating through a traditional call centre, we assign a dedicated Customer Service Liaison to specific accounts, providing clients with a consistent and reliable point of contact.
- Dedicated account liaison who understands your business, service requirements and day-to-day operations.
- Single point of contact for queries, updates, reporting and ongoing account support.
- Designated backup support ensures continuity when your primary liaison is unavailable.
- Personalised service tailored to the individual needs and expectations of each client.
- Proactive reporting and updates provide greater visibility across your account and deliveries.
- In-depth account knowledge allows your liaison to respond quickly, accurately and with a clear understanding of your operation.
- Relationship-driven support ensures communication remains personal, efficient and accountable.